Overview
This article explains how to manage a PRO subscription, including plan changes, pause, cancellation, and refunds.
For first-time purchase steps, see the How to purchase PRO support article.
Billing
Online subscriptions renew automatically (monthly or annually).
Charges are in US dollars (USD).
Applicable sales tax may be added at checkout.
Payments are processed through Stripe.
Upgrade or downgrade
If you pay for PRO yourself, start from your Account page and select Manage subscription. This opens the secure billing page where you can change your plan.
Team owners can contact [email protected] to request changes to your plan.
Cancel your subscription
If you pay for PRO yourself, select Cancel subscription on the Account page.
If you are the owner of a team subscription, contact [email protected] to request cancellation.
Cancellation takes effect at the end of the current paid billing period.
Your access continues through the end of that paid period.
Pause instead of canceling
Pause is available if you have a monthly PRO subscription that you pay for yourself.
To pause, open the Account page, select Cancel subscription, and then choose the pause option.
You can choose a pause length from 4 to 11 weeks.
While your subscription is paused, you have access to the Free tier and billing resumes automatically on your selected resume date.
You can unpause at any time from the Account page.
Pause is not available for annual or team subscriptions.
Undo cancellation or unpause
If you pay for PRO yourself and have canceled then change your mind, select Undo cancellation on the Account page before your paid term ends.
If your subscription is paused, you can unpause at any time from the Account page.
If your PRO access comes through a team subscription, the team owner handles subscription changes for you.
Refund policy
Purchases are generally non-refundable.
For exceptional circumstances, contact [email protected].
Price changes
Pricing may change over time.
Always reference current pricing at grouper.school/pricing.
Quick FAQ
"I do not see Manage subscription or Cancel buttons on my account page"
You may not have a paid subscription on that account, or your PRO access may come from a team. Check the Teams page if your access comes from a team.