Overview
This article covers billing, upgrades, downgrades, cancellation, and refunds.
For first-time purchase steps, see the How to purchase PRO support article.
Billing
Online subscriptions renew automatically (monthly or annually).
Charges are in US dollars (USD).
Applicable sales tax may be added at checkout.
Payments are processed through Stripe.
Upgrade, downgrade, and cancellation
Individual subscribers
Open your Account page.
Click Manage subscriptions.
Use that portal to upgrade, downgrade, or cancel.
Team subscribers
Team members usually cannot manage the subscription directly.
Team owners manage team-level subscriptions.
Members should contact the team owner for subscription changes.
The team owner name and email can be found on your Teams page
Team owners can contact [email protected] for billing help.
Cancellation timing
Cancellation takes effect at the end of the current paid billing period.
Access continues through the end of that paid period.
Refund policy
Purchases are generally non-refundable.
For exceptional circumstances, contact [email protected].
Price changes
Pricing may change over time in accordance with applicable law.
Always reference current pricing at grouper.school/pricing.
Quick FAQ
"I do not see Manage subscriptions on my account page"
The subscription may be managed by a team owner. Check the Teams page and contact the team owner.
"What happens if I downgrade from PRO to Free?"
Free has plan limits (for example, 2 attributes and shorter grouping retention). Upgrading again restores PRO features.
"Can I cancel anytime?"
Yes. Cancellation is available anytime, with access continuing until the end of the paid period.